Who We Are

Huon Living Pty Ltd is the residential sales and property management arm of Huon Property Group, operating from Brisbane, Queensland, Australia. We manage new residential projects, facilitate off-the-plan property sales, and provide tenancy and property management services to investors and owners.

Our website is huonliving.com. We also operate social media accounts and email communications in connection with our services.

Information We Collect

We may collect the following categories of personal information:

• Identity information: Full name, date of birth, nationality, residency status
• Contact information: Email address, phone number, postal address
• Financial and investment information: Budget, finance pre-approval status, purchase intent, SMSF details where relevant
• Property and tenancy information: Property address, lease terms, rental payment history, maintenance requests
• Professional information: Occupation, employer, professional licences (for agent partners)
• Communication records: Enquiries submitted via our website, emails, phone calls and meeting notes
• Technical data: IP address, browser type, device identifiers, pages visited, referring URLs, cookies and similar tracking technologies
• Marketing preferences: Communication opt-in/opt-out status, project interest areas

We collect personal information only when it is reasonably necessary for our functions or activities.

How We Collect Your Information

We collect personal information through:

• Enquiry and contact forms on our website
• Email, phone and in-person conversations
• Agent partner registration and selling agreements
• Tenancy applications and property management agreements
• Sales contracts and settlement documentation
• Attendance at project events, display suites or open homes
• Our property management portal (powered by PropertyMe)
• Social media interactions
• Cookies and website analytics tools (see Section 9)
• Third parties including referral partners, agents and introducers

Where practicable, we collect personal information directly from you. If we receive information about you from a third party, we will handle it in accordance with this policy.

Why We Collect and Use Your Information

We use your personal information for the following purposes:

• Responding to property enquiries and providing information about our projects
• Processing and managing property purchase transactions and contracts
• Communicating pre-release and launch information to registered buyers and partners
• Managing tenancy relationships, lease agreements and maintenance requests
• Providing financial statements, inspection reports and property performance data to landlords
• Registering and managing relationships with agent partners and referrers
• Sending marketing communications about our projects and services (where you have consented or where permitted by law)
• Improving our website, services and customer experience
• Complying with our legal obligations under real estate legislation, anti-money laundering laws, and tax requirements
• Conducting internal analytics and business planning

Use of Artificial Intelligence

Huon Living uses artificial intelligence (AI) tools and systems in the operation of our business. This may include:

• Internal communications and drafting: AI-assisted tools may be used to draft emails, correspondence and marketing materials. These are reviewed and approved by our team before sending.
• Customer enquiry management: AI tools may assist in categorising and responding to enquiries. We ensure human oversight is maintained for all material customer communications.
• Data analysis and reporting: We may use AI to analyse market data, buyer behaviour and operational performance. This does not involve automated decision-making that materially affects individuals without human review.
• Website and marketing tools: Our digital channels may use AI-powered features including chatbots, personalisation tools and analytics.

We do not use AI to make automated decisions about individuals that have legal or similarly significant effects without appropriate human review. We take reasonable steps to ensure AI tools used in connection with personal information comply with applicable privacy laws.

If you have questions about how AI tools interact with your personal information, please contact us at the details in Section 12.

Disclosure of Your Information

We may share your personal information with:

• Related entities: Huon Property Group and affiliated companies involved in project delivery
• Agent and channel partners: Registered selling agents and referral partners involved in your property transaction (under confidentiality obligations)
• Service providers: Property management software (PropertyMe), CRM platforms, email marketing tools, IT infrastructure, legal advisors, accountants and financial institutions
• Settlement and legal parties: Solicitors, conveyancers, banks and financiers involved in property transactions
• Government and regulatory bodies: Where required by law, including the ATO, Queensland Revenue Office, REIQ, and other regulatory authorities
• International channel partners: Where buyers or partners are based overseas, your information may be disclosed to our international partner network in countries including Hong Kong, Singapore, mainland China and Southeast Asia. We take reasonable steps to ensure overseas recipients handle your information consistently with Australian privacy standards.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

Marketing Communications

We may send you marketing communications about our projects, events and services where you have provided consent or where we have a legitimate interest under the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email communication
• Contacting us directly at info@huonliving.com
• Calling us on 1300 322 970

We will action opt-out requests promptly and within the timeframes required by law. Note that even after opting out of marketing, we may still need to contact you about your property transaction or tenancy.

Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include:

• Secure cloud-based storage with access controls
• Encrypted communications where practicable
• Staff training on privacy obligations
• Regular review of our security practices

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Property transaction records are typically retained for a minimum of 7 years in accordance with Queensland real estate licensing requirements. Tenancy records are retained in accordance with residential tenancy legislation.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your experience and analyse how our site is used. This may include:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: We use Google Analytics 4 to understand visitor behaviour and improve our site. Data is anonymised where possible.
• Marketing cookies: Used to deliver relevant advertising and track campaign performance

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Our website may also load fonts, scripts or resources from third-party providers including Google Fonts and Cloudflare.

Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, outdated or incomplete personal information
• Complaints: Lodge a complaint if you believe we have interfered with your privacy
• Opt out: Withdraw consent for direct marketing at any time

To exercise any of these rights, please contact us using the details in Section 12. We will respond to access and correction requests within 30 days. In some circumstances we may decline a request where permitted by law, and we will explain our reasons in writing.

Complaints

If you believe we have handled your personal information in a way that does not comply with this policy or the Privacy Act, please contact our Privacy Officer in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Queensland residents may also contact the Office of the Information Commissioner Queensland for matters relating to Queensland government entities, though private sector complaints are handled by the OAIC.

Contact Us

For any privacy-related queries, access requests, corrections or complaints, please contact our Privacy Officer:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be available on our website with the effective date noted at the top of this page. We encourage you to review this policy periodically.

Material changes will be communicated to registered users and active clients via email where practicable.