​Huon Living Pty Ltd (“Huon Living”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What personal information we collect

We may collect personal information including, but not limited to:

• Names, addresses, phone numbers, and email addresses

• Identification documents (e.g. driver’s licence, passport)

• Financial information (e.g. bank details, rent payment history)

• Employment and income details

• Tenancy, sales, or property ownership information

• Communications with us (emails, phone calls, messages)

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2. How we collect personal information

We collect personal information:

• Directly from you (in person, via phone, email, forms, or our website)

• Through third parties such as property owners, tenants, trades, service providers, or government agencies

• Through property management and CRM systems (including third-party platforms used to manage tenancies and properties)

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3. Why we collect personal information

We collect, use, and disclose personal information for purposes including:

• Managing residential properties and tenancies

• Assessing tenancy applications

• Facilitating leasing, sales, and property management services

• Trust accounting and financial transactions

• Meeting legal and regulatory obligations

• Communicating with landlords, tenants, buyers, and service providers

• Improving our services

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4. Disclosure of personal information

We may disclose personal information to:

• Property owners and landlords

• Tenants and prospective tenants

• Contractors, trades, and service providers

• Financial institutions, insurers, and professional advisers

• Government agencies where required by law

We do not sell personal information to third parties.

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5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and is retained only for as long as required for business or legal purposes.

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6. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with legal requirements.

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7. Complaints

If you believe we have breached your privacy, please contact us. We will investigate the complaint and respond as soon as practicable. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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8. Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will be available on our website or upon request.

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9. Contact us

Huon Living Pty Ltd
Email: info@huonliving.com
Phone: 1300 322 970